Customer Care

General Questions

Press Inquiries

Frequently Asked Questions

How do I care for my BENT&BREE products?

You may simply clean your cork bag and most products by using a damp cloth with mild soap and scrubbing gently as necessary. Interestingly, membranes that make up the cork cells contain Suberin, a waxy substance that keeps cork from absorbing dust, dirt or moisture!

What is so unique about cork products?

Cork is one of the most natural sustainable materials in the world. Its unique composition and characteristics cannot be replicated. Cork is extracted from the bark of the cork oak tree, leaving the tree unharmed. It is completely natural, renewable and recyclable. Cork products are unique because of its natural properties: Lightweight, durable, easy to clean, hypoallergenic, flame retardant, vegan, and simply earth-friendly. No two items are ever the same!

I sent an email to BENT&BREE how long does it take to hear a reply?

We receive a high volume of emails each day. Your email will be answered in the order it was received. Please allow 2 business days for a reply.

Is my privacy and personal information secure on your site?

We take vigorous actions to ensure that all information provided on our website is secure and confidential. Our website is safeguarded by an SSL connection which protects sensitive data, such as credit card information, exchanged during your visit.

When will my order ship?

Thank you for ordering from BENT&BREE.  Your order will ship within two business days.

How long will it take for my order to arrive?

Our orders, on average, take 7-10 business days to deliver.  Once an order has been dispatched a tracking number will be made available in order for you to track you order and receive an estimated arrival date. Please see our shipping page for further information.

Do you accept returns?

Of course, returned items must be in unused and original condition. Please note, that you have a 30 day time period in which you can return any full price item purchased at

In order to process a return, please email us at with the subject Returns and details of your item(s). Please note that for returns or exchanges, customers are responsible for return shipping costs. For more information and clarification, please look under Returns.

How soon will I receive a refund/exchange for my return?

Please allow 2-3 weeks from the return ship date for your account to be credited and at least 1-2 billing cycles for the credit to appear on your statement.

Please note, that exchanges are based on the availability of the product. Once we receive the original package, we will send out the new exchange within 2 business days unless it is not in stock.

We Care - Contact Us

We love hearing from you! Write us to ask a question about our products, orders, or simply to provide product suggestions. We usually get back to customer inquiries within 24 hours.

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