FAQ

When will my order ship?

Thank you for ordering from BENT&BREE. Your order will ship within two business days.

How long will it take for my order to arrive?

Our orders, on average, take 7-10 business days to deliver. Once an order has been dispatched a tracking number will be made available in order for you to track you order and receive an estimated arrival date. Please see our shipping page for further information.

How do I modify or cancel an order?

We strive to ensure that you receive your order in a timely manner. Therefore, we often are unable to cancel or modify orders. However; should you wish to cancel or modify within 8 hours of placing your order, please send an email to wecare@bentandbree.com with details of the order. We will let you know if we are able to take on your request. Please note, that we cannot guarantee that we will be able to cancel or modify your order but our customer care department will always try their best to satisfy your needs.

I created an account and cannot see my order?

Please note, that you need to create an account prior to placing order, to be able to see it. Only orders placed after the account has been created will be visible. If you need information regarding an order that is not appearing on your account, please email us at wecare@bentandbree.com.

What form of payment do you accept?

We accept most major credit cards and PayPal.

Do you take custom orders?

It depends on the project. Please email info@bentandbree.com Subject: Custom order.

Do you accept returns?

Of course. Please note, that you have a 14 day time period in which you can return any full price item purchased at www.bentandbree.com and 30 days from when you placed your order for exchanges.

In order to process a return, please email us at wecare@bentandbree.com with the subject Returns and details of your item(s). Please note that for returns or exchanges, customers are responsible for returning the item(s) at their expense.  For more information and clarification, please look under Returns.

How soon will I receive a refund/exchange for my return?

Please allow 7 business days from the return ship date for your account to be credited and at least 1-2 billing cycles for the credit to appear on your statement.

Please note, that exchanges are based on the availability of the product. Once we receive the original package, we will send out the new exchange within 2 business days unless it is not in stock.

Can I return an item purchased on sale?

Yes, you may return an item on Sale. You have a 14 day time period for returns and 30 days from when you placed your order for exchanges.

I seem to have a problem with one of my items, who can I contact.

We want you to be completely satisfied with your purchase. If you have any questions or concerns, please email wecare@bentandbree.com

What is your warranty?

All BENT&BREE handbags, jewelry and home collections have a 1-year warranty against defects in materials and/or craftsmanship from the original date of purchase. BENT&BREE is not responsible for the general wear and tear of its products. The exquisite variations in color and texture are part of the natural beauty of cork and must not be considered flaws or defects.

• Valid proof of purchase is required.
• The warranty is non-transferable and does not cover incidents caused by misuse, any alteration, repair or accidents.
• Replacements are only sent upon receiving your damaged item.
• Replacements are only issued once per same item.

Where can we find BENT&BREE?

You can find our collections in boutiques throughout the U.S. We also participate in employee recognition and incentive programs where you will be able to own one of our styles by redeeming points.

To find out where we will be next, please visit our blog & events tab to see what events we are participating in.