FAQ
frequently asked questions
Does free shipping apply to all orders over $100?
Free standard shipping is valid for ground shipments, excluding furniture. Free ground shipping is valid on orders placed on bentandbree.com to addresses in the contiguous U.S. only. Offer is only valid for one shipping address per order.
What are the shipping options and timing?
Most online orders are shipped via UPS utilizing carbon neutral option that shows our commitment to reducing climate impact. Orders will be processed within 2 business days. Most orders in the USA, arrive within 7 business day after shipping. If you require expedited delivery service, orders must be place by 1pm Eastern Time*, Monday through Thursday for shipment in the Continental United States.
* Excluding weekends and holidays.
How do I care for my BENT&BREE products?
Easily maintain your cork bag and other products with a simple cleaning method. Just use a damp cloth with mild soap, gently scrubbing as needed. The cork’s unique properties, including the presence of Suberin in its cell membranes, prevent it from absorbing dust, dirt, or moisture. Keep your items looking fresh and clean effortlessly!
What is so unique about cork products?
Cork is one of the most natural sustainable materials in the world. Its unique composition and characteristics cannot be replicated. Cork is extracted from the bark of the cork oak tree, leaving the tree unharmed. Fully natural, renewable, and recyclable, cork products boast unique characteristics: lightweight, durable, easy to clean, hypoallergenic, flame retardant, vegan, and inherently eco-friendly. Each item is distinctive, as no two are ever the same!!
Is my privacy and personal information secure on your site?
Rest assured, we prioritize the security and confidentiality of all information on our website through rigorous measures. Our site is fortified with an SSL connection, ensuring the protection of sensitive data like credit card information exchanged during your visit. Moreover, we proudly display the PCI DSS compliance seal at the bottom of our home page, providing you with an added layer of assurance.
I sent an email to BENT&BREE how long does it take to hear a reply?
Due to the high volume of emails we receive daily, we want to ensure each inquiry receives the attention it deserves. Rest assured that your email will be addressed in the order it was received. Please allow up to 2 business days for our dedicated team to thoroughly review and respond to your inquiry. We appreciate your patience and understanding as we work diligently to provide you with the best possible assistance.
How do I stay up to date on new products from BENT&BREE?
Stay connected with us by signing up for updates and exclusive offerings on our homepage. You can also follow us on social media (links available at the bottom of the website) to stay in the loop. As a token of appreciation, if you subscribe to our newsletter, you’ll enjoy a 15% discount on your first order. Rest assured, we don’t believe in bombarding your inbox; our communications are designed to enhance your experience and keep you informed about exciting offers and updates.
Do you offer wholesale?
We do offer wholesale opportunities for those interested in partnering with us. To explore our wholesale options, please reach out via email to info@bentandbree.com with the subject line “Wholesale.” Our team is eager to discuss the possibilities and provide you with the necessary information to embark on a successful partnership. Your interest in wholesale is important to us, and we look forward to the opportunity of collaborating with you.
When will my order ship?
We appreciate your order. Rest assured that we are committed to ensuring a swift process for you. Your order is scheduled to be shipped within 2 business days. Our team is dedicated to promptly processing and dispatching your items, ensuring that you receive your purchase in a timely manner.
How long will it take for my order to arrive?
Typically, our orders are delivered within 5-7 business days. Once your order has been dispatched, you will receive a tracking number, allowing you to monitor the shipment progress and anticipate the estimated arrival date. We strive to provide you with a seamless and transparent delivery experience.
How do I modify or cancel an order?
We strive to ensure that you receive your order in a timely manner. Therefore, we often are unable to cancel or modify orders. However; should you wish to cancel or modify within 8 hours of placing your order, please send an email to wecare@bentandbree.com with details of the order. We will let you know if we are able to take on your request. Please note, that we cannot guarantee that we will be able to cancel or modify your order but our customer care department will always try their best to satisfy your needs.
I created an account and cannot see my order?
Please note, that you need to create an account prior to placing order, to be able to see it. Only orders placed after the account has been created will be visible. If you need information regarding an order that is not appearing on your account, please email us at wecare@bentandbree.com.
What form of payment do you accept?
We accept most major credit cards and PayPal.
Do you take custom orders?
If you have a custom order in mind, we’re open to exploring the possibilities. The feasibility depends on the nature of the project. Feel free to share your ideas and requirements by sending an email to info@bentandbree.com with the subject line “Custom Order.” Our team will review your request and get back to you promptly, discussing the details and assessing the feasibility of bringing your custom creation to life. We look forward to the opportunity to collaborate and cater to your unique needs.
Do you accept returns?
Of course. Your satisfaction is our priority. If for any reason, you’re not satisfied with your purchase, feel free to return or exchange the item(s) within 30 days of purchase date, provided they are in their original condition. Please ensure the items are new, unused, and accompanied by the original hang tags.
In order to process a return, please email us at wecare@bentandbree.com with the subject Returns and details of your item(s). Please note that for returns or exchanges, customers are responsible for returning the item(s) at their expense.
How soon will I receive a refund/exchange for my return?
Please allow 7 business days from the return ship date for your account to be credited and at least 1-2 billing cycles for the credit to appear on your statement.
Please note, that exchanges are based on the availability of the product. Once we receive the original package, we will send out the new exchange within 2 business days unless it is not in stock.
Can I return an item purchased on sale?
Certainly! You are welcome to return an item purchased on sale. Our return and exchange policy extends for 30 days from the date you placed your order, providing you with ample time to ensure your complete satisfaction with your purchase.
I seem to have a problem with one of my items, who can I contact.
At Bentandbree.com, customer satisfaction is our utmost priority. If you encounter any issues with a purchased item, contact us, and we’ll swiftly address the problem. We stand behind our products, and whether it’s a defect or damage, we’re committed to providing a replacement or fixing the issue. Your satisfaction is our commitment. If you have any questions or concerns, please email wecare@bentandbree.com
What is your warranty?
All BENT&BREE handbags, jewelry and home collections have a 1-year warranty against defects in materials and/or craftsmanship from the original date of purchase. BENT&BREE is not responsible for the general wear and tear of its products. The exquisite variations in color and texture are part of the natural beauty of cork and must not be considered flaws or defects.
- Valid proof of purchase is required.
- The warranty is non-transferable and does not cover incidents caused by misuse, any alteration, repair or accidents.
- Replacements are only sent upon receiving your damaged item.
Where can we find BENT&BREE?
Explore our collections at boutiques across the U.S. and Canada. Additionally, we actively participate in employee recognition and incentive programs, allowing you to redeem points for our stylish products.
For a firsthand experience, catch us at various events and fundraisers. Stay updated on our whereabouts by visiting our blog & events tab for the latest information on the events we’ll be participating in.
unanswered questions? contact us
